TERMS OF SALE: Backtobasicsemb.com uses Pay Pal to accept payment via your Pay Pal account or Visa, Master Card, American Express and Discover. In the event of non-payments that lead to dispute and/or litigation, the Client agrees to pay all legal and collection fees incurred by Backtobasicsemb.com.
PRODUCTION & TURNAROUND: Orders begin ONLY after they have been "received" and successfully completed our initial processing. Orders are considered "received" and are put into production ONLY when the following four conditions have been met: (1) An ORDER has been completely filled out and it processed. (2) All files have been correctly submitted. (3) Payment has been made.
COLOR MATCHING & PRINT QUALITY: Most products ordered through Backtobasicsemb.com are designed from digital files supplied by the customer to Backtobasicsemb.com will reproduce color from digital files as closely as possible, but may not exactly match color and density due to limitations in the printing process. A reasonable variation in color between original materials, and the completed order will be considered acceptable print quality. Clients must provide high resolution images suited to the printing process. Backtobasicsemb.com is not liable for images printing poorly due to the Client providing low resolution images. Clients must provide all full color printing images in RGB format. Backtobasicsemb.com is not responsible for any color shift that occurs in conversions from CMYK to RGB color modes.
COMPLAINTS: All complaints must be made in writing and within 10 business days of receipt of the job. Orders with manufacturing errors and/or defects will be rerun on the next available run at no charge to the client, at the discretion of Backtobasicsemb.com. Backtobasicsemb.com’s sole liability shall be limited to rerunning of the order.
ERRORS AND OMISSIONS: Backtobasicsemb.com is not responsible for errors and omissions approved by the Client. The Client is solely responsible for errors missed during the order process of either artwork supplied by the client or artwork created by Backtobasicsemb.com.
INDEMNIFICATION: The client will indemnify and hold harmless Backtobasicsemb.com from any loss, expense, and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied by the Client.
Returns: Will only be accepted if it is the fault of Back to Basics Embroidery. Please read our Policies page so you understand all the terms and conditions of the sale.
For a complete list of our Policies please click here |
